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Student Centre Canadian Organizational Behaviour
Fourth Edition
Steven L. McShane

Student Centre

Chapter 15: Organizational Change and Development

| Learning Objectives | Self-Assessment | Practice Exam | Quick Quiz | Video Exercise | Key Terms and Glossary | Web Links | General Web Links | Electronic Lecture Notes |


    Quick Quiz

    15-1. Force field analysis includes driving forces and restraining forces.

        True
        False

    15-2. Driving forces represent the booster rockets that pushes employees out of their comfort zones.

        True
        False

    15-3. Change agents minimize resistance to change introducing restraining forces and removing driving forces.

        True
        False

    15-4. People sometimes resist change because they are worried that they cannot adapt to the change.

        True
        False

    15-5. After the desired change has occurred, the change agent needs to unfreeze the new conditions.

        True
        False

    15-6. Employee involvement is the highest priority and first strategy required for any organizational change.

        True
        False

    15-7. Search conferences minimize resistance to change mainly as a form of stress management.

        True
        False

    15-8. Effective change agents are transactional leaders.

        True
        False

    15-9. Most OD activities rely on action research as the primary blueprint for planned change.

        True
        False

    15-10. Process consultation occurs when the OD consultant helps the organization solve its own problems.

        True
        False

    15-11. OD processes today almost exclusively focus on interpersonal and small group dynamics rather than macro-organizational changes.

        True
        False

    15-12. A parallel learning structure is a highly participative social structure alongside the formal organization constructed to improve organizational learning.

        True
        False

    15-13. Sensitivity training is one of the emerging trends in organization development.

        True
        False

    15-14. Appreciative inquiry takes the view that organizational change involves identifying problems and who caused these problems.

        True
        False



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