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Student Centre Canadian Organizational Behaviour
Fourth Edition
Steven L. McShane

Student Centre

Chapter 15: Organizational Change and Development

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    Learning Objectives

    After reading this chapter, you should be able to:

    1. Identify four forces for change in the business environment.
    2. Describe the elements of Lewin's force field analysis model.
    3. Outline six reasons why people resist organizational change.
    4. Discuss six strategies to minimize resistance to change.
    5. Outline the role of change agents.
    6. Define organization development.
    7. Discuss three things consultants need to determine in a client relationship.
    8. Explain how appreciative inquiry differs from the more traditional approach to organization development.
    9. Discuss four ethical issues in organization development.


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