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Student Centre Canadian Organizational Behaviour
Fourth Edition
Steven L. McShane

Student Centre

Chapter 15: Organizational Change and Development

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    Practice Exam

    15-1. As the web of computer networks expands, the distance will shrink and eventually become irrelevant. This refers to

        a. the force field analysis.
        b. the law of telecosm.
        c. incongruent organizational system.
        d. mankind's deterioration due to technology.
        e. the law of effect.

    15-2. All of these factors have played a role in increasing global and local competition except

        a. technology.
        b. government deregulation.
        c. diversity.
        d. privatization.
        e. All of these factors have played a major role in increasing global and local competition.

    15-3. Which of these best describe the restraining forces?

        a. Unfreezing
        b. Driving forces
        c. Negotiation
        d. Refreezing
        e. Resistance to change

    15-4. Which of these is the first part of the change process, according to Lewin's model?

        a. Unfreezing
        b. Driving forces
        c. Negotiation
        d. Refreezing
        e. Resistance to change

    15-5. The main reasons why people create obstacles to change include all of these except

        a. direct costs.
        b. poor leadership.
        c. breaking routine.
        d. fear of unknown.
        e. saving face.

    15-6. When people resist change as a political strategy to "prove" that the decision is wrong or that the person encouraging change is incompetent refers to which of these forces resisting organizational change?

        a. Direct costs
        b. Poor leadership
        c. Breaking routine
        d. Incongruent organizational system
        e. Saving face

    15-7. The preferred option under the unfreezing stage is

        a. increase the restraining forces.
        b. increase the driving forces.
        c. reduce the driving forces.
        d. reduce or remove the restraining forces.
        e. both b and d.

    15-8. All of these methods try to reduce the restraining forces except

        a. stress management.
        b. negotiation.
        c. communication.
        d. employee involvement.
        e. training.

    15-9. Which of these is the highest priority and first strategy required for any organizational change?

        a. Communication
        b. Stress management
        c. Negotiation
        d. Training
        e. Employee involvement

    15-10. Which of these methods for dealing with resistance to change creates a psychological ownership of the decision?

        a. Communication
        b. Stress management
        c. Negotiation
        d. Training
        e. Employee involvement

    15-11. __________ are system-wide group sessions, usually lasting a few days in which participants identify environmental trends and establish strategic solutions for these conditions.

        a. Negotiations
        b. Training
        c. Search conferences
        d. OD
        e. Stress management sessions

    15-12. Organizational change is, in large measure, a

        a. social activity.
        b. cruel activity.
        c. training activity.
        d. political activity.
        e. None of these.

    15-13. The adage "What gets measured, gets done" applies in which of these stages?

        a. Changing to the desired future state
        b. Unfreezing
        c. Refreezing
        d. Restraining forces
        e. All of these.

    15-14. Change agents are typically people

        a. within the organization.
        b. who are transformational leaders.
        c. with appropriate knowledge for change.
        d. with power to facilitate the change effort.
        e. All of these.

    15-15. __________ is a database, problem-oriented process that diagnoses the need for change, introduces the OD activity, and then evaluates and stabilizes the desired changes.

        a. Process consultation
        b. Action research
        c. Quantum change
        d. Sensitivity training
        e. Organizational incongruency

    15-16. The organizational development process begins by

        a. forming a relationship between the client and consultant.
        b. diagnosing the need for change.
        c. introducing change.
        d. evaluating change.
        e. initiating sensitivity training.

    15-17. Which of these involves helping the organization solve its own problems by making it aware of organizational processes, the consequences of those processes and the means by which they can be changed?

        a. Organizational diagnosis
        b. Sensitivity training
        c. Force field analysis
        d. Process consultation
        e. Search conferences

    15-18. __________ is an unstructured and agendaless session in which participants become more aware through their interactions of how they affect others and how others affect them.

        a. Organizational diagnosis
        b. Sensitivity training
        c. Force field analysis
        d. Process consultation
        e. Search conferences

    15-19. Which of these is true of parallel learning structures?

        a. They are highly participative arrangements
        b. They involve people from most levels of the organization who follow action research model to produce change
        c. They are social structures
        d. Participants are sufficiently free of the constraints of the larger organization
        e. All of these.

    15-20. Which of these is the first stage of the appreciative inquiry?

        a. Delivery
        b. Dialogue
        c. Discovery
        d. Designing
        e. Dreaming



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